Dairy Establishment Inspection Manual – Chapter 2 - Program Responsibilities

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2.1 Industry

Industry is responsible for:

  • the safety and quality of food products offered for sale; and
  • compliance with appropriate government regulations.

Since the inspection program measures the attainment of these responsibilities, industry is encouraged to actively participate with the inspection team in the inspection of their plant. As well, they are further encouraged to implement this same inspection program themselves to self monitor their performance on an ongoing basis.

As previously required, plant management is still responsible to:

  • accompany the inspection team;
  • provide for the dismantling of equipment;
  • assist in record and program reviews;

This will facilitate an accurate and thorough evaluation of tasks.

2.2 Government

Provincial and federal government authorities implicated in this program are responsible for the delivery of the program as designed. Many other responsibilities including registration, licensing, data management etc. also exist, but are covered in other chapters and/or documents.

2.3 Steering Committee

This committee is composed of industry and various government representatives (CFIA, provincial government authorities, and Health Canada).

It is responsible to provide overall direction to this program.

2.4 Inspectors

The inspector has the responsibility to:

  • exhibit and convey a professional image;
  • maintain and utilize proper equipment and clothing;
  • deliver thorough, unbiased inspections according to program design;
  • practice good interviewing techniques, conduct thorough on-site observations and record review in order to establish plant compliance.

2.4.1. Professionalism

The inspector is an official representative of the Agency and must exhibit a professional image when dealing with plant officials. This includes a neat, well groomed appearance, respect for plant policies and good interpersonal skills. A tidy, neatly dressed, clean image exemplifies the professionalism expected from the Agency and this practice reflects what we are preaching about sanitation. All information discussed and obtained from a specific company must remain confidential. However, this does not preclude government inspection reports being made available under the provisions of the Access to Information Act.

2.4.2. Equipment and Clothing

Each inspector must have the following identification, equipment, materials and clothing and use or wear them in the appropriate situations:

  • case
  • inspector's identification card;
  • a clean safety hat (white);
  • hair coverings, including beard nets, if applicable, in good condition;
  • a white, clean lab coat with snap or velcro fasteners with no pockets above the waist (or equivalent);
  • absence of jewellery while doing the inspection (unremovable plain wedding bands must be covered by a single use sanitary glove);
  • safety footwear (sanitized prior to use);
  • single-use sanitary foot coverings;
  • ear and eye protection, if required;
  • a writing tool to write on the work sheets;
  • a rigid clip-board to write up reports;
  • sufficient inspection forms;
  • a copy of the regulations, the most current version found on an internal drive;
  • a copy of the inspection manual;
  • a flashlight;
  • a light meter, calibrated;
  • an accurate thermometer with steel shaft;
  • a screwdriver with magnetic handle;
  • an appropriate level to verify slope;
  • a tape measure.

If an establishment specifies enhanced clothing requirements, inspector is to follow the plant's policy.

2.4.3. Safe Work Practices

The CFIA is committed to the prevention of accidents and injuries in the workplace. All inspection staff must be aware of the hazards in the environment in which they will be working and have received appropriate training on the Agency's Occupational Safety and Health (OSH) Program. Pre-occupational checks of the work area are essential to identify unsafe conditions or situations. Unsafe conditions and situations must be corrected before inspection is started. Work should not proceed on third party premises until unsafe conditions and situations are corrected.

Following safe work practices combined with on the job training will help reduce the chance of an injury happening to an inspector. The following safe work practices are to be observed when performing inspection tasks outlined in this manual.

  1. Driving and Fleet Requirements

    Before driving a fleet vehicle for duty travel:

    • make sure any fleet vehicles used are maintained according to Fleet Policy:
      • perform a quick safety check of vehicle (tires, lights, windshield wiper fluid);
      • check for any fluids leaking (e.g. brake fluid, oil or gasoline);
    • should complete a Defensive Driving Course on the computer as a reference course.
  2. Manual Material Handling

    Plan and notify the client of your visit. Have a client representative assigned to you at all times. If required, use proper lifting techniques:

    • keep feet at least a foot apart to provide a stable base;
    • with a straight back, bend the knees to lift;
    • lift as close to your body as possible;
    • turn by pivoting at the feet, not twisting at the waist.

    When conducting an inspection at a workstation, ensure that table height is adequate to perform the inspection and lighting is at least 540 lux.

  3. Moving Vehicles

    Be aware of all moving vehicles (forklifts, trucks, etc.) while travelling around and within the clients workplace. Use designated walkways when possible. Do not assume that the pedestrian has the right of way, try to remain visible to any vehicle operators. Be aware of the dangers associated with exhaust fumes from vehicles.

  4. Personal Protective Equipment

    Ensure you wear and are trained in the use, care and maintenance of the personal protective equipment as per your scales of entitlement.

    Often, personal protective equipment requirements and safety measures are recommended and are listed on products or substances encountered in the workplace. The Workplace Hazardous Material Information System (WHMIS) is a nationwide system intended to provide information on hazardous materials used in the workplace. There are three key elements to WHMIS: labels, material safety data sheets (MSDS) and worker education. The WHMIS label and, in its absence, the product label are sources of information on the relative toxicity (flammability, corrosivity, etc.) of a substance, the first-aid measures that should be taken if and when exposure does occur, recommended personal protective equipment that should be worn and a statement to refer to the MSDS. A system of symbols and risk phrases indicates the toxicity of the substance. The MSDS has more specific information about the product or substance and should be consulted if it is available at the site. Personal protective equipment may include but is not limited to:

    • coveralls/lab coat/hair net;
    • CSA approved head protection;
    • CSA approved non-slip footwear;
    • CSA approved eye protection;
    • CSA approved hearing protection;
    • five finger mesh glove;
    • nuisance dust mask.
  5. Slip and Fall Prevention

    Reduce the risk of slip, trip and fall accidents by:

    • wearing CSA approved protective footwear;
    • keeping footwear in good condition - replace at 30% wear;
    • practising good housekeeping;
    • keeping work area and walkway free from debris;
    • following safe work practices;
  6. Third Party Premises

    Be aware of environmental conditions and any structural concerns. Inform plant personnel of the hazard.

  7. Climbing

    Inspectors must not climb any skids, equipment or materials. Inspectors must not stand on any platform being hoisted by a lift truck or on the lift trucks forks. Ask the companies assistance if necessary.

  8. Emergency Procedures

    Inspectors must be familiar with the emergency procedures of the establishment they are working in and the following:

    • know the emergency plan of the worksite you are in;
    • if such a plan does not exist, you must ensure you have your own plan of escape if an emergency occurs;
    • you must be aware of the emergency exits in your immediate work area, these exits must remain unlocked and unobstructed;
    • refer to the appropriate MSDS when dealing with chemical hazards;
    • participate in an Ammonia Hazard Awareness session delivered by the Area OSH advisor.
  9. Right to Refuse

    Inspectors always have the right to refuse to perform an inspection for occupational safety and health reasons. If you have doubts about your safety, or a co-worker's safety, notify your supervisor and identify the safety issue. The safety issue will be addressed and resolved before your begin work.

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