ARCHIVED - Statistics: Consumer Food Safety Complaints

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Consumers play an important role in the food safety system by reporting any food safety concerns to the Canadian Food Inspection Agency (CFIA). The information you provide may help us remove unsafe products from the market and warn other consumers.

On average, the CFIA receives 2,000 reports from consumers concerning food safety issues each year. To find out more about the consumer's role in the food safety system, please consult our fact sheet.

You can report a specific food safety or labelling concern by contacting the CFIA.

Consumer Food Safety Complaints

Consumer Food Safety Complaints: April 2006 - March 2013. Description follows.
Description of graph - April 2006 - March 2013 Table
April 2006 - March 2013
Apr 06 - Mar 07 Apr 07 - Mar 08 Apr 08 - Mar 09 Apr 09 - Mar 10 Apr 10 - Mar 11 Apr 11 - Mar 12 Apr 12 - Mar 13
Total Complaints 1940 1967 2389 1916 1960 1835 1893

Consumer Food Safety Complaints by Hazard

Consumer Food Safety Complaints by Hazard: April 2006 - March 2013. Description follows.
Description of graph - April 2006 - March 2013 Table
April 2006 - March 2013
Apr 06 - Mar 07 Apr 07 - Mar 08 Apr 08 - Mar 09 Apr 09 - Mar 10 Apr 10 - Mar 11 Apr 11 - Mar 12 Apr 12 - Mar 13
Undeclared Allergen Complaints 129 125 108 100 150 133 110
Chemical Complaints 174 230 194 124 119 156 125
Extraneous Material Complaints 1132 1148 1493 1170 1206 1080 1075
Microbiological Complaints 460 437 565 492 440 426 551
Other Food Safety Complaints 45 27 29 30 45 40 32

Glossary

Undeclared allergen:
A food product contains ingredients such as peanuts, milk or eggs that are not identified on the label and that can cause adverse reactions in people who are allergic to the item.
Chemical:
A food product contains chemical residues such as lead, mercury or pesticides that, at certain levels, can affect human health.
Extraneous material:
A food product contains material from an outside source, such as metal, glass or hair. These are not necessarily a risk to human health.
Microbiological:
A food product is contaminated by micro-organisms, such as bacteria, viruses or parasites, which have the potential to cause illness.
Other:
A food product is of concern due to the presence of marine biotoxins or non-permitted food ingredients; or due to nutrition concerns, irradiation or other health concerns; or tampering.
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